Savoy is the only 5-star hotel located on the banks of the River Thames.

The secrets of this luxury hotel are being revealed by the staff working here through The Savoy, a new 4-part documentary broadcast in the UK.

On TripAdvisor, room rates at Savoy during Covid-19 start from 700 USD, guests can cancel for free until December 29.

The 131-year-old hotel located on the north bank of the Thames River has 37 old suites, with room prices starting at 2,700 USD and highest at 32,500 USD/night – before Covid-19.

The butlers’ task is to satisfy all customer requests, which can be the most sudden, extravagant, or strange desires.

Each year, on flowers alone, this 7-story hotel has to spend about 450,000 USD and on average each guest is served by 2.5 staff.

Years ago, a supermodel once asked him to serve her a bathtub full of goat milk and Evian bottled water.

Davoren had to travel more than 500 km from London to Wales to personally prepare fresh goat milk for customers.

One of the memories that made Davoren `sweat` was the time a customer asked him to pick up something at a jewelry store.

But that’s not what shocked Davoren the most.

When talking about mentoring others into the hotel housekeeping profession, Davoren admits to sounding like a tyrant.

Butler Sean Davoren demonstrates hotel service etiquette at an event in Hong Kong.

Not only butlers, wealthy guests also talk about what really happens at the Savoy.

Simon De-Lacy Adams, owner of an accounting firm, rented rooms at the Savoy for a total of 70 nights in the past five years.

The hotel has four fine restaurants and the American Bar, which has London’s oldest cocktail bar and costs no less than $45 a drink.

Tomasin affirms that he always wants his team to be better every day and needs to serve customers more attentively because those are the people who pay restaurant staff salaries.

The cuisine at the restaurant is also carefully taken care of by King of Cuisine, Gordon Ramsay.

The secrets of London’s most luxurious hotels

Inside the hotel.

One question is whether Covid-19 will knock out Savoy like the pandemic has done to many other 5-star hotels around the world.